PART 1: PRIVACY POLICIES

 

You will find below the privacy policy of DLG (DL GROUP).

DLG, located at 1330 Lauzière Avenue, Europarc de Pichaury – Bld D5 – PO Box 30460, 13592 Aix-en-Provence, in its quality of controller, attaches great importance to the protection and respect of privacy. DLG is committed to processing only the personal information that is strictly necessary for the treatments implemented within this site and only with your consent.

Within the framework and the respect of the General Regulation for the Protection of the Data EU 2016/679 of April 27, 2016 (« RGPD «) and the Data-processing law and Freedoms of January 6, 1978 in its modified versions ( « Regulation «), this policy details the processing of personal data (« Data «) made from Data collected at the www.dlgworld.com (showcase site), www.dlgworld.info (online store), www.mydlgworld.com (distributor tool), www.annyrey.com (Anny Rey range) (the « Site «). This policy applies to all visitors to the Site and to people who contact DLG for information.

The term «Data» has the meaning as defined in the Regulations. We expect you to only provide us with Data about you. If you also provide us with Personal Data about other people, you must ensure that you have the necessary permissions to do so. We also expect that the Personal Data you provide to us is accurate and that, if certain information changes, you will notify us promptly. The term «Data Processing» is used here to refer to the collection and processing of Data.

This privacy policy describes how we collect, use, disclose, store, and protect your Data:

  • Legal basis and purpose of the treatment
  • On the basis of your consent (Article 6 a of the RGPD) in order to:
    • Send you our communications, send you newsletters, promotional offers or invitations to events organized by DLG;
    • Answer any questions you may have through our website or any other communication channel.
  • In order to meet our pre-contractual and contractual obligations towards you (Article 6b of the RGPD) and in particular to:
    • Process your request to create a customer or distributor account;
    • To execute and ship orders made on the Site by DLG customers;
    • Manage your personal account on the Site;
    • Manage DLG Products Distributor Agreement Requests;
    • In accordance with the provisions of the Distributor Agreement.
  • On the basis of the respect of our legal obligations (Article 6 c of the RGPD). In certain cases, we are subject to certain obligations that require us to process and / or transmit certain Data to the administrations or institutions determined by law;
  • In our legitimate interest to process your data for the following purposes (Article 6 f of the GDPR):
    • Manage requests from visitors to the Site;
    • Provide and improve the Site;
    • Conduct studies, tests and analyzes (including customer or market studies) to improve our solutions, our internal procedures and / or our global service;
    • Perform statistical or trend analysis for financial management, marketing or reporting purposes;
    • Prevent, detect and combat possible fraud and abuse.
  • Data category processed

The Data we process when you use the Site are:

  • Name / Surname
  • Birth name (optional)
  • Date of birth
  • Email address
  • Bank details
  • Mobile and / or fixed telephone number (optional)
  • Billing and Delivery Mailing Address
  • Country
  • Login Logs / IP address

For distributors, the data we process are:

  • Name / Surname
  • Birth name (optional)
  • Date of birth
  • Email address
  • Bank details
  • Mobile and / or fixed telephone number (optional)
  • Billing and billing mailing address
  • Country
  • Company
  • Login Logs / IP Address
  • Sponsor Identification Number
  • Social Security Number for French Distributors (Legal Obligation to Identify by URSAFF Services)
  • Tax code for Italian distributors (legal obligation)
  • Tax identification number (NIF) for Spanish distributors (legal obligation)

Specifically regarding the processing of your email address collected as part of the registration to the newsletter, we specify that we will treat your email address only if you expressly consent (example: checkbox). You have the right to withdraw your consent under the conditions set out in section 6 «Your rights». You can also unsubscribe at any time by email by clicking on the unsubscribe link included in each shipment or by mail sent to the DLG head office.

 Minors

The Site is not intended for minors. If, however, you should find that a minor, of which you are responsible, has placed an order on the Site or that he has subscribed to the newsletter while you object to it, contact us and we will immediately delete his Data from our database and will cancel the purchase if you act before the expiry of the legal cancellation period of fourteen (14) days.

  • Transmission of your Data to third parties

The Data collected is subject to data processing and is intended for the sole use of DLG, our product distributors and some of our subcontractors for services performed on our behalf (eg Groupe Hopps, hosting and website provider, telecommunications service providers, etc.) and for the sole purposes defined in «1) Legal basis and purpose of the processing» . DLG may, in particular, transmit certain Data to the shipping and delivery service providers and to the payment platform manager through which payments are made (Ingenico / Ogone Company).
Data is in this case treated on the authority and on the instructions of DLG by its distributors and the subcontractors to which DLG uses, in particular in the context of the execution of services and orders (management, payment, etc.).

  • Storage times of your data

We store your Data for a period strictly necessary for the purposes pursued and complies with the Regulations. The retention period may vary depending on the purpose of the treatments.

Categories of Personal Data Shelf life in active basis
Data related to specific requests and customer account data 3 years from the last contact (last login) from the person.
Distributor Account Data 5 years from the end of the employment contract
Newsletters data Keep the Data as long as the person concerned does not unsubscribe (via the unsubscribe link included in the newsletters).
Cookies 14 months maximum
Cf. Cookies policy
Logs of connection 1 month maximum

Constitute a «last contact» the following actions:

  • Last login on your account
  • The validation of an email reiterating your consent for the conservation of your personal data.

By way of derogation, this Data may be kept longer as an intermediate archive with restricted access in order to comply with our legal obligations.

  • Security of your Data

We take to heart to join the digital shift. As part of our digital business, we need to adapt to the growing importance of Information Systems to improve customer service continuity, confidentiality and data integrity. we deal with, management and governance of activities.

To this end, we have put in place technical and organizational security measures adapted to the degree of sensitivity of the Data, in order to ensure the integrity and confidentiality of the Data. We do our utmost to protect the Data against unauthorized or unlawful processing and against loss, malicious intrusion, destruction, alteration, disclosure to unauthorized third parties or accidental damage.

We make sure that our subcontractors are subject to the respect of these same obligations of security and that they respect them. We may conduct audits of our subcontractors to verify their compliance with the Regulations and any Data Processing contracts we have entered into with them.
However, we can not guarantee the security of your Data transmitted via the Site via an Internet connection or any other connection. If we have given you (or if you have chosen) a password that allows you to access certain areas of the Site, please keep it confidential; we will not share this password with anyone.

If you believe that your account has been hacked, please contact our customer service at the following coordinates; support@dlgworld.com or (+33)4 22 10 67 87 or via your usual customer interface.

  • Your rights

Anyone affected by a processing (» Person Concerned «) has the following rights on their processed Data. The Data Subject who exercises one of these rights is referred to as «Applicant  «. To exercise your rights, send your request to the contact details mentioned in the «7) Data Protection Officer».

The right of access and rectification

In accordance with the Regulations, any natural person has a right to obtain confirmation that his / her Data is processed (or not) and a right to access it, if any, and to request a copy thereof. You can also complete and / or correct information about yourself.

The right to oppose and delete data

You have the right to object at any time and without justification to the processing of your Data by DLG. However, we may refuse to grant your request if there are legitimate and compelling reasons.
You may request the deletion of your Data from our databases, in the manner defined by the Regulations, subject to our legal obligations of conservation.

The right to limit treatment

In the event of a dispute regarding the processing of your Data, you may request that the processing of your Data be suspended during the investigation of the dispute.
In this case, we will not use your Data until the dispute has been resolved.
You may exercise this right when you object to the treatment, whether you dispute the accuracy of your Data, whether you believe that the treatment is unlawful or when you need it for the purpose of ascertaining, exercising or defending your rights. in justice.

The right to portability of Data

You may request the transfer of the Data you have provided to another processor in a structured, commonly used and readable format, within the limits provided by the Regulations. In this case, we transfer your Data to the recipient of your choice.

The right not to be the subject of a decision based on automated processing

As part of our business, we may implement automated data processing. Any Person concerned shall have the right not to be the subject of a decision based exclusively on an automated processing producing legal effects concerning or affecting it, except when this decision is necessary for the conclusion or the execution of a contract, or is legally permitted.

The right to bring an action before the CNIL

Any Person concerned may file a complaint with the French supervisory authority, the CNIL (National Commission for Data Processing and Freedoms), by filing an action.

The right to give instructions in case of death

You have the right to give instructions on the fate of your Data after your death.

  • Data Protection Officer

DLG has appointed a data protection officer at the CNIL, who can be contacted by email at dpo@hopps-group.com or by mail at the following postal address:

DPO
1330, avenue de la Lauzière,
Europarc de Pichaury – Bât D5 – BP 30460,
13592 Aix-en-Provence

You will specify «DLG» in the subject of your request.

  • Changes to this privacy policy

This Privacy Policy may change and be subject to change. However, these changes will not affect your rights under this policy. We will systematically update this policy on the Site. Therefore, during your visits to the Site, we invite you to consult this policy in order to keep you informed of the latest version in force (the «last update» informs you of the date of the last update of thereof).

 PART 2: COOKIES POLICIES

During your browsing on the Site, cookies and other tracers are deposited on your terminal in order to offer you personalized services. The cookies used on the Site may be implemented by DLG or administered by partners (publishers of audience measurement solutions, advertising boards and social networks, for example).

  • What is a cookie ?

A «cookie» is a file of limited size, generally consisting of letters and numbers, sent by the Internet server to the cookie file of the browser located on the hard drive of your terminal (computer, tablet, mobile phone).
The cookie helps navigate from page to page on a website, to adapt the content of our services, to provide secure connections and to remember your browsing preferences.

  • Cookies and plotters used on the Site

The Site uses cookies to:

  • Optimize your navigation and the operation of our services and the Site. These cookies become active when you register or connect to a Service. Declining these cookies may prevent you from using certain essential features of the Site you are visiting: functional cookies or personalization;
  • Conduct studies and statistics about attendance our site to measure and improve performance. These cookies allow DLG to know the use made of the Site by the Net surfers and to better meet their expectations: performance or analytical cookies (audience analysis);
  • Adapt ads to users. DLG uses the information collected through these cookies to personalize the Site Content, banners or promotional offers of DLG found on the Site and on other websites: advertising cookies ;
  • Allow to share content directly on social networks from the Site: cookies social networks .
  • Optimize your navigation and the operation of our services and the Site. These cookies become active when you register or connect to a Service. Declining these cookies may prevent you from using certain essential features of the Site you are visiting: functional cookies or personalization ;
  • Conduct studies and statistics about attendance our site to measure and improve performance. These cookies allow DLG to know the use made of the Site by the Net surfers and to better meet their expectations: performance or analytical cookies (audience analysis);
  • Adapt ads to users. DLG uses the information collected through these cookies to personalize the Site Content, banners or promotional offers of DLG found on the Site and on other websites: advertising cookies ;
  • Allow to share content directly on social networks from the Site: cookies social networks .
  • Shelf life

Types of cookies

The duration of the conservation

Functional or performance cookies 13 months from the laying
Performance or analytics cookies 14 months from the laying
Youtube Cookies We do not have the hands on the shelf life of this type of cookies. For more information, please see the Youtube Privacy Policy.

  • Your choices regarding cookies

How to disable a cookie or another plotter on the Site?

You may disable cookies posted on the Site via the cookie banner that appears on the home page of the Site during the first connection. You can return to your choice at any time.

How to disable a cookie or another plotter on your browser?

The «Help» section of the Internet browsers tells you how to modify your wishes and in particular how to refuse new cookies, get a notification message informing you of their reception or deactivate them. We inform you that you can oppose the registration of Cookies by configuring your browser as follows:

  • Our commitments on cookies
  • Cookies do not in any way to know your address, your date of birth, your phone number.
  • We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests. If your device is used by more than one person, or if you have more than one browser, you may find that the content displayed to other users matches your preferences.

If you wish, you can modify the settings of your browser by consulting the section «Your choices regarding cookies» above.